Assistant Director, Ticketing (Chicago Stars FC)
Marquee Sports and EntertainmentGO BEYOND THE IVY
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JOB TITLE: Assistant Director, Ticketing (Chicago Stars FC)
DEPARTMENT: Ticket Sales
ORGANIZATION: Marquee 360
REPORTS TO: Sr. Director, Ticket Sales
FLSA STATUS: Exempt
COMPENSATION: $85,000 - $115,000 base salary USD and eligible for discretionary sales incentive plan
BEING PART OF THE TEAM
MARQUEE 360 is a team built of thinkers, stewards and uniters of strong brands, iconic places and unforgettable experiences in sports, music and entertainment. We don't just sell - we build and find meaningful ways to bring brands, places and people together through unique partnerships, activations, live events and hospitality.
OUR STORY
The Chicago Stars FC are Chicago’s ambassador to the global sport of football. Under new ownership, the Club is on the cusp of tremendous growth and expansion. The Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.
HOW YOU’LL CONTRIBUTE:
The Assistant Director of Ticketing will be responsible for delivering the organization's revenue targets for Ticket Sales across all major ticket products, including Season Tickets, Groups, Premium, and Single Game Tickets. The Assistant Director will be tasked with building the Ticketing Sales & Service function to support the club’s growth under new ownership. The Assistant Director will also be responsible for recruiting and managing the Ticket Sales staff to achieve revenue goals. This role will be accountable for achieving measurable financial results for their team through developing a sales team and their abilities in prospecting, proposal development, presenting, and closing new business.
THE DAY-TO-DAY:
- Recruit, train and coach Ticket Sales and Service associates on best practices for managing a pipeline, upselling, renewing, securing referrals, executing sales meetings, and presenting to prospects
- Develop lead generation strategy and oversee pipeline management for Stars FC Sales team
- Define and execute sales campaigns and evaluate their effectiveness
- Create and administer sales and service compensation plans
- Collaborate with marketing leadership to define and execute sales campaigns
- Contribute to the go-market strategy formulation in collaboration with internal stakeholders, including the definition and tracking of key metrics and communicating results to leadership
- Identify and develop new product opportunities for unmet customer needs/wants and encourage continuous improvement of the existing product group(s) in terms of quality, performance, packaging, profitability, cost reduction, and pricing strategy
- Develop a culture of outbound sales to develop new audiences and grow Stars FC attendance
- Establish best-in-class processes and controls for standard operations including inventory management, contract creation, pricing, multi-year deals, payment terms, etc.
- Achieve or exceed ticket sales revenue and volume targets
- Create and manage lead generation strategy, including use of CRM, to support ticket sales revenue targets
- Performs other duties and projects as assigned
WHAT YOU’LL BRING:
- Bachelor’s Degree
- 3+ years of management success with a professional sports team or entertainment venue
- 8 years of relevant sports sales / service experience
- A proven record of strong prospecting, analytical, presentation and communication skills
- Handle multiple projects with strong time management and organizational skills
- Demonstrate flexibility and creative problem-solving skills
- Strong oral and written communication skills. This includes speaking clearly and persuasively in positive or negative situations, listening, possessing excellent group presentation skills, and being willing to participate in meetings actively
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn all required business systems
- Understands and provides superior customer service
- Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays
- Professional “get it done” attitude and work ethic with strong interpersonal skills to facilitate interactions with colleagues across organization
TOTAL REWARDS:
- On-site parking
- Transit benefits
- Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break
- Flexible work arrangement
- Casual work attire environment
- Complimentary Meal & beverage plan
- Cubs home game & spring training game ticket allotment
- Access to campus wide Wrigley Field events & pre-sales
- 401K Plan Employee Contribution & Employer Match
- Benefit Plans: Medical, Dental, Vision & Life Insurance
- Health & Wellness engagement & programming
- Variety of associate special events, volunteer opportunities and partnership discounts
- Tuition Reimbursement
- Free access to EV charging stations
* This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its affiliates are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.
The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.
Response Expectations:
Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.
The Chicago Cubs and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.