Manager, Accommodation, FWC26
FIFA World Cup 2026
Full-time
On-site
Miami, Florida, United States
Operations, Manager
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At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence; generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
THE POSITION
Reporting organizationally to the Sr. Manager, the Accommodation Manager will help serve Accommodation efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for managing lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for participants and attendees while providing leadership to entire Accommodations function. Further, this role will have a range of responsibilities, including the selection and contracting of hotels, room allocations and reservations, room inventory management, account management, quality assurance, and overall management of aspects related to accommodations for the event.
The main responsibilities of the Accommodation Manager for the FIFA World Cup 2026 include:
The main responsibilities of the Accommodation Manager for the FIFA World Cup 2026 include:
- Contract hotels ensuring they meet quality standards and core group and VIP level requirements
- Negotiate hotel contracts and ensure hotels comply with all contractual obligations
- Execute tasks and addendums necessary for adjustments to hotel contracts
- Manage reservations, rooming lists, changes and requests for VIP level guests
- Provide excellent customer service to official tournament VIP’s, staff and guests
- Manage hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
- Manage staff members and client relationships as pertaining to the portion of the event
- Provide resources and information to guests, create presentation materials
- Keep all necessary internal and external reporting up to date
- Ensure held inventory is in accordance with remaining demand
- Attend site visits, familiarize with hotels and tour constituent groups
- Coordinate the reconciliation, billing and closeout at hotels and with groups
- Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
- Establish relationships with the hotel industry to provide the best overall value to FIFA
- Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
- Consider all operational aspects when managing hotel arrangements, for example, transportation, logistics, security, etc.
- Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
- Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
Location:
Miami HQ or Los Angeles, San Francisco, Seattle
Miami HQ or Los Angeles, San Francisco, Seattle
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship)
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Willingness to work outside core working hours (online workshops accommodating different time zones)
- Willingness to travel
Work Experience
- Bachelor’s Degree or similar level of education
- Minimum of ~5 years of work experience in the hospitality industry
- Strong communication skills – oral and written
- Experience managing complex projects
- Strong analytical and negotiation skills
- Ability to lead a team
Languages
- Fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software including Monday.com and online collaboration tools