Manager, Major Events (Mercedes-Benz Stadium)

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, 2028 Super Bowl, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.

To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com.  Follow us on Facebook, Instagram and Twitter.

Position Summary

The Manager, Major Events – Special Events is responsible for the overall operational aspects of stadium events, primarily all non-Atlanta Falcons and Atlanta United events. These events include concerts, college football, large conventions. The Manager, Major Events – Special Events will oversee an Event Coordinator (s), and this position will report to the Director, Major Events of Mercedes-Benz Stadium.

Roles and Responsibilities

• Oversee the development and leadership of an Event Coordinator (s). Guide them on the events under their ownership, and coach them providing constructive feedback and areas of growth.
• Serve as the lead contact and liaison during the planning and execution of assigned major events, including but not limited to internal communication, budgets, vendor and supplier relationships, site visits
• Schedule and lead event management meetings for assigned events
• Collaborate with department leads to create cost estimates, event plans, outlines, and diagrams
• Communicate client objectives and event details regarding schedules, staffing, equipment needs to internal departments including Stadium Operations, Food Service, Security, Medical, Production, IT, Parking, Public Safety, Ticketing, Guest Experience, Retail.
• Schedule and lead pre-event and post-event after action meetings for assigned major events to include all pertinent internal departments and external partners.
• Coordinate with event organizers to understand requirements for move-in/event/move-out ensuring the appropriate days/times are allocated on the stadium calendar.
• Assist with all event related estimates and final settlements with Finance
• Ensure the event elements of the contract are accurately executed and the equipment, physical set-up and personnel provided meet the requirements of the event, including load-in/load-out, the arrival and departure of equipment, and staging for the events
• Provide leadership and support for other types of events such as community based or internal events as needed. The Manager, Major Events may be asked to assist with internal events
• Identify operational challenges associated with major events and determine how to best work with stadium departments and client to solve these challenges and/or develop alternative solutions
• Participate in client site walk throughs, assist with the sales process as necessary
• Establish and maintain relationships with clients, vendors, contractors, and all key internal and external stakeholders
• Assist with the preparation of post event requirements including notes, staffing, attendance, department reports, cost settlements, and other event related data to provide insight into future event operations
• Performs other duties as assigned to meet stadium, event, department and business needs
• Embrace and practice our 6 Core Values: Put People First, Listen and Respond, Include Everyone, Innovate Continuously, Lead by Example, Give Back to Others

Qualifications and Education Requirements

• 5 years of progressive responsibility in Stadium, Arena, Multi Use Facility and/or Major Event coordination/management of large scale events
• Bachelor’s degree required, preferably in Facility Management, Event Management or Sports and Entertainment
• Strong management, organizational, communication and leadership skills
• Attention to detail, punctuality, and ability to prioritize
• Have flexibility in a fast paced and ever-changing environment
• Have a strong understanding of the AMBSE Core Values and exemplify them

Required Skills

• Proficient in Microsoft office applications and word processing, spreadsheets, database, presentation, internet software and basic graphic design
• Experience with computer-aided design programs
• Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally
• Able to simultaneously manage a high level of detail across multiple projects
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
• Able to work well within a team environment offering leadership and support to team members whenever necessary
• Able to balance internal priorities with client expectations
• Able to work late nights, early mornings, weekends and holidays
• Able to work indoors and outdoors