Ticketing Manager, Platinum Access - FIFA World Cup 26™

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

POSITION OVERVIEW:

On Location, a premium experience and hospitality leader, is seeking a Manager (Contractor), Financial Planning and Ticketing to support its Platinum Access Program operations for the FIFA World Cup 2026. This role will play a pivotal part in the planning and execution of ticketing and financial operations for On Location’s most exclusive FIFA client program, serving VIPs, corporate partners, and highvalue stakeholders. The ideal candidate will bring expertise in premium ticketing logistics, financial oversight, and event operations, ensuring seamless experiences at one of the world’s most prestigious sporting events.

KEY RESPONSIBILITIES:

Ticketing Operations

• Manage end-to-end ticketing logistics for the Platinum Access Program, including allocations, inventory control, and digital delivery.
• Coordinate premium ticket and hospitality package builds and invoicing.
• Ensure data integrity across ticketing systems and platforms.
• Support testing and implementation of ticketing system features tailored to VIP configurations.

Financial Planning & Analysis

• Manage budgeting, forecasting, and financial reconciliation related to ticketing and hospitality services.
• Collaborate with internal finance teams and external vendors to ensure fiscal accuracy and timely reporting.
• Assist in tracking program costs and prepare variance analyses and financial summaries.

Client Service & Stakeholder Engagement

• Serve as the primary point of contact for Platinum Access Program stakeholders for all ticketing and financial matters.
• Respond to client needs with discretion, professionalism, and a service-first mindset.
• Liaise with departments including legal, sponsorship, hospitality, and guest services to ensure coordinated delivery.

Event Operations Support

• Oversee match-day and event-time ticketing operations for Platinum Program VIP clients.
• Assign and support on-site personnel and troubleshoot ticketing issues in real time.
• Maintain high service standards aligned with FIFA and On Location expectations.

Note: This job description is not exhaustive. Duties, responsibilities, and activities may evolve based on organizational needs.

QUALIFICATIONS AND ATTRIBUTES:

• 5–7 years in ticketing operations or a related field; proficiency with primary ticketing systems (e.g., Ticketmaster, Secutix) is essential.
• Bachelor’s degree in Sport Management, Business, or a related field.
• Strong Excel and Microsoft Office skills; experience with financial tools and ticketing platforms.
• Demonstrated ability to manage multiple complex tasks with accuracy and efficiency under tight deadlines.
• Excellent interpersonal and client-facing skills; able to engage with VIPs, partners, and internal teams.
• Strong critical thinking and crisis management abilities.
• Experience working closely with high-level sales or corporate hospitality teams.
• Proven ability to manage multiple projects and lead part-time staff or interns.
• Willingness to work evenings, weekends, and travel as required.
• Comfortable working in international, multicultural environments.
• English required; Spanish or French preferred.
• Personal qualities: Ethical, detail-oriented, adaptable, customer-focused, and resilient under pressure

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$75,000 annually

Hiring Range Maximum:

$100,000 annually