Westside Ambassador - High School Students

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 

Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources.     

Position Summary

WESTSIDE AMBASSADORS: The Westside Ambassador program provides a select group of high school students from the west side of Atlanta the opportunity to learn, grow and create lifelong memories as they ingrain themselves in the family-oriented culture at Mercedes-Benz Stadium.  Ambassadors are specialists who are positioned in areas of need on event day extending from; Guest Service, Seating Host, Elevator and Suite Attendants. The program offers a wide array of fun and exciting development and advancement opportunities that will help students succeed both in the workplace and in their personal lives, all while earning income.

ELEVATOR HOST: Elevator hosts are specialists who control our vertical transportation throughout Mercedes-Benz Stadium.  Their primary focus is the support of our ADA guests throughout the event.  Elevator Hosts also provide access control to some of the most exclusive areas in the stadium including the Press Box and the Gullwing Club.  In addition, Elevator Hosts are expected to know all floors of the stadium to control access to back of house and team affiliated areas where guests may not have access.

SEATING HOST: Seating Hosts are the specialists who work our Seating Bowl aisles, staircase access control points, escalator landings and elevator lobbies. These Team Members provide directional information, welcome guests at their sections, check tickets at the tops of aisles, control access, answer event related questions, solve guest challenges and ensure that all guests have an exceptional experience.

Qualifications:

• Must be a rising High School sophomore, junior or senior
• Must be 16 - 18 years old to be qualified for this position

Must attend and be currently enrolled one of the following High Schools:

• The B.E.S.T. Academy
• Benjamin E. Mays High School
• Booker T. Washington High School
• Carver Early College
• Coretta Scott King Young Women’s Leadership Academy
• Therrell High School
• Frederick Douglas High School
• Kipp Atlanta Collegiate
• Maynard Jackson High School

Required Qualifications:

• Must be available for a minimum of 50% all major events held at Mercedes-Benz Stadium including Atlanta Falcons, Atlanta United, college football, concerts, etc. Team Members must be available for events on nights, weekends and holidays.
• Must enjoy helping others and working within a team environment.
• Must be willing to perform other duties, functions, special projects and responsibilities as assigned by supervision, including duties that require working outdoors.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.
• Must enjoy speaking and interacting with others in a warm, friendly, and respectful manner.
• Must be available to attend all necessary in-person and virtual training as a prerequisite for employment.
• Ability to stand, walk or walk up and down stairs throughout an event.