2026 Part-Time Fan Experience Representative

Company Description

Red Bull New York are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. Red Bull New York play home matches at Sports Illustrated Stadium in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners and two-time Conference Champions are owned by the Austrian beverage company Red Bull, for which the team is named. Red Bull New York offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

POSITION SUMMARY

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the Member Services department.
This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.

Job Description

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
• Provide a high level of customer service, having experience in problem-solving and effectively communicating with fans
• Being pro-active and having high energy when interacting with fans
• Represent the Red Bulls organization on match and/or event days
• Create a fun experience through positive fan interactions
• Assist various departments upon request on match/event days
• Assist with in-match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives

Qualifications

• Must have high school diploma
• Previous customer service experience is a plus
• Must display excellent customer service and communication skills
• Must possess traits to be high energy and proactive when interacting with fans
• Must have strong initiative and work ethic and be able to function without supervision
• Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
• Ability to work evenings, weekends and holidays is required
• Bi-lingual is a plus
• Knowledge of Red Bull New York and Major League Soccer is a plus

Additional Information

Because of the cyclical nature of the entertainment industry, your assigned hours may vary to reflect our needs (includes nights and weekends).

The hourly rate for this position is $16/ hour. The hourly rate is subject to change and may be modified.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.