Case Administrator, Safeguarding

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

U.S. Soccer is dedicated to safeguarding through creating a safe, respectful, and inclusive environment for everyone involved in the game—especially players, coaches, referees, and volunteers. We work proactively to keep individuals with harmful intentions out of the soccer community through programs like Safe Soccer Clearance. We promote awareness and healthy behaviors across the sport to build a culture of well-being and safety. If harm or abuse occurs, we work to ensure it is identified, reported, and addressed quickly, appropriately, and with care for the survivor. Our goal is to maintain a system of policies, practices, and values that protect all participants—especially children and vulnerable individuals—from harm and abuse.

We are looking for a compassionate, detail-oriented, self-starter to join the small team of reporting and response professionals in our Safeguarding group as Case Administrator. The team processes a high volume of safeguarding-related reports each year, oftentimes directing reports to the U.S. Center for SafeSport, one of U.S. Soccer’s organization members, and/or law enforcement. The team also assists the organization with the administration of its Safe Soccer Clearance program by helping individuals appeal adverse participation or membership decisions made as a result of flags on their background screening. 

The Case Administrator plays a vital role in addressing complex and often emotionally challenging issues. The ideal candidate will bring not only a strong sense of purpose and commitment to the work, but also emotional intelligence, empathy, and resilience. Comfort with sensitive subject matter and the ability to engage thoughtfully and respectfully with diverse perspectives are essential for success in this role.

This is position reports to our Manager, Safeguarding Administration and is based in our Fayetteville, GA office. Currently, our Fayetteville, GA office offers a hybrid works schedule, with employees reporting to the office in person on Tuesday, Wednesday

 and Thursday of each week. 

Primary Responsibilities

Background Screening Appeal Administration

• Identify flagged screening reports and prepare them for review by an independent review panel
• Identify screening reports that must be reported to the Center for SafeSport and/or law enforcement, and ensure that the organization’s mandatory reporting obligations are fulfilled
• In consultation with the Manager, Safeguarding Administration and the SVP of Compliance & Safeguarding, communicate with U.S. Soccer’s background screening vendor on questions involving the organization’s flag matrix
• Compile information from appellants to present to independent appeals panels, and coordinate the scheduling of live hearings
• Educate appellants and organization members on the appeals process
• Develop and maintain electronic case records

SafeSport Report Processing

• Review reports received through U.S. Soccer’s reporting mechanisms
• Refer reports to the U.S. Center for SafeSport, relevant organization members, and/or law enforcement where necessary and appropriate
• Support organization members in navigating their reporting requirements and educate organization members on their response and resolution options
• Respond to the Center for SafeSport’s information requests and communicate the Center for SafeSport’s notices and decisions to U.S. Soccer members
• Update and maintain U.S. Soccer’s risk management list and the U.S. Soccer Learning Center’s disciplinary list
• Develop and maintain electronic case records

U.S. Soccer recognizes that this role involves abuse reporting and that this is topic is upsetting and emotionally demanding. We are committed to supporting our Safeguarding team’s well-being. We foster a culture of openness and care, encouraging employees to speak up when they need support. 

Minimum Qualifications

• Bachelor’s degree from an accredited college or university is preferred, but commensurate experience will be considered. A degree in a human services-related field is preferred, but not required
• 3-5 years of experience with case management (e.g. child and family services, insurance claims, protective services, social services, non-clinical case management) is a plus
• Experience with safeguarding preferred, but not required
• Demonstrated ability to communicate with empathy, compassion, and emotional intelligence across a diverse range of individuals and stakeholders
• Proven ability to navigate sensitive situations with tact, active listening, and thoughtful response
• Ability to stay focused, juggle multiple things at once, and know what to prioritize
• Displays a service-oriented mentality, with the ability to get things done on time, and respond to stakeholders’ needs with a sense of urgency
• Ability to work independently but collaboratively with other members of the Safeguarding team
• Ability to maintain confidentiality of sensitive information 
• Strong interpersonal skills, a positive attitude and the ability to communicate clearly and concisely both verbally and in writing
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Must be able to connect “micro” details to the “macro” vision and mission
• Highly proficient with the Microsoft Office suite
• Experience working with case management software preferred

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.