Fan Experience Production Assistant
NJ/NY Gotham FC
Full-time
On-site
Jersey City, New Jersey, United States
$22 - $24 USD hourly
NJ/NY Gotham FC (“Gotham FC” or “the Club”) is a National Women’s Soccer League (“NWSL”) team representing New Jersey and New York. The team plays at Sports Illustrated Stadium in Harrison, NJ.
The Role:
Gotham FC is seeking a Fan Experience PA to serve as an operational and member-experience support role within the Fan Experience team. This position will act as the logistical backbone of Fan Fest and a key support role for Blueprint / Season Ticket Member (STM) initiatives, ensuring experiences are executed cleanly, consistently, and at a premium standard.
This role will report primarily to the Senior Manager of Fan Experience, with a dotted-line relationship to the Associate Manager of Fan Experience (Blueprint).
Fan Fest PA Responsibilities
- Own Fan Fest operational planning execution, including:
- Lead game day staffing team in the execution of full build and breakdown of Gotham FC’s Fan Fest
- Creation of Fan Fest maps and layouts
- Signage routing and placement coordination
- Draft set-up and breakdown plans
- Weather and rain contingency plans
- Serve as primary Fan Experience liaison to Operations for Fan Fest infrastructure and site logistics
- Support staffing plans and on-site flow in partnership with Fan Experience leadership
- Build and maintain repeatable templates to streamline Fan Fest planning season over season
- Ensure Fan Fest logistics run smoothly with minimal escalation to senior Fan Experience and Operations leadership
STM (Blueprint) Responsibilities
- Serve as a key support resource for Blueprint / Season Ticket Member events, acting as:
- Coordinate some STM events such as Chalk Talks, assist with Autograph Events, and select Blueprint activations. These responsibilities include but are not limited to the following:
- Venue research and outreach
- Vendor coordination
- Staffing plans
- Briefing creative with designers
- Coordinate some STM events such as Chalk Talks, assist with Autograph Events, and select Blueprint activations. These responsibilities include but are not limited to the following:
- Manage execution of STM Quarterly Zooms. These responsibilities include but are not limited to:
- Scheduling quarterly zoom sessions with Communications team / Player Liaison
- Drafting marketing materials
- Briefing creative with designers
- Support STM-tailored pre-game experiences, including partner bar tailgates using established playbooks
- Support ad-hoc STM-focused initiatives in partnership with Ticketing, Fan Experience, and Operations
- Support STM and fan gifting, as assigned
- Serve as a reliable execution partner across Fan Experience initiatives, filling operational gaps as needed
Qualifications:
- Minimum of 2-3 years of experience in a similar Marketing or Events role
- Highly detail oriented and organized
- Ability to work in a fast-paced environment, manage multiple projects, while prioritizing accordingly
- Ability to meet deadlines and get projects over the line in a timely manner
- Exceptional communication skills, both written and oral
- Ability to collaborate across various departments, effectively listen to feedback, and provide insight to provide the highest level of production for the club
Capability & Other Characteristics:
- Ability to form professional working relationships with a diverse group of individuals
- Ability to frequently lift and move materials weighing up to 50 pounds unassisted
- Able to pivot and make decisions quickly, as required
- Proactive problem-solver with a solutions-oriented mindset
- Comfortable proposing new ideas and developing a plan for how to execute them
- Creative, tapped into culture, particularly the intersection of sports, media, fashion, music and entertainment
- Present oneself with the utmost professionalism and be a brand ambassador for the club
- Ability to work a flexible schedule, to include night, weekends, and holidays
- Legally authorized to work in the United States
Location:
Based at Gotham FC’s business office, which is located at 15 Exchange Place Jersey City, New Jersey, on a hybrid part-time working schedule which consists of three days (Monday (remote), Tuesday (in office) and Wednesday (in office). Ability to attend majority home games and any mandatory events as well as away games, as necessary. A willingness to travel for other business-related needs, as they arise. Ability to work at the team’s soccer operations office in Whippany, New Jersey, as needed. Gotham FC requires its associates to live in its market, that is, within reasonable commuting distance of Gotham FC’s offices, practice facility and Sports Illustrated Stadium.
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Gotham FC is an equal opportunity employer and welcomes everyone to our team. We are committed to broadening the pool of qualified talent for consideration, including those who have been historically underrepresented. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply.
Job type: Part-time position
Salary range: $22-$24/hourly, not to exceed 29 hours per week
This job description is a broad summary of the essential job functions and general duties for this position, the additional job duties that may be required from time-to-time, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. The Fan Experience Senior Coordinator may be required to and must be willing to perform other duties as assigned, to meet organizational needs. This job description may be modified from time to time, at the sole discretion of Gotham FC.
This employee must follow and enforce all policies and procedures formulated by Gotham FC and be a role model for the organization.
The existence of this job description does not modify the employee’s “at-will” status. That is, unless a signed employment contract specifying a term of employment exists between Gotham FC and the employee or his/her/their representative, both Gotham FC and the employee will have the right to terminate the employment relationship at any time, with or without reason or notice, unless otherwise prohibited by law.