Guest Experience Associate – Accessibility - Mercedes-Benz Stadium

About Mercedes-Benz Stadium

Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events.

Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum certification and the first stadium globally to achieve TRUE Platinum certification for zero waste.

Every event at Mercedes-Benz Stadium is powered by people. Our associates play a critical role in delivering the welcoming, energetic environment that fans expect when they walk through our doors.

Our Ideal Candidate

Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit.

The individuals who thrive in this role share several defining qualities:

They Care Deeply About People
Hospitality is not a task — it is a mindset. Our associates genuinely enjoy helping others and take pride in making every guest feel welcomed, respected, and valued.

They Choose Positivity
Live events are fast-paced and dynamic. The best associates bring steady energy, maintain a positive outlook, and help create an environment where guests feel excited to be here.

They Find Solutions
Challenges are part of live events. Exceptional associates focus on what can be done. They take ownership, think creatively, and work to find solutions that help guests have a great experience.

They Stay Aware and Engaged
Great associates notice when someone needs help before being asked. They stay attentive to their surroundings and proactively step in to support guests.

They Work as One Team
Delivering a world-class experience requires teamwork. Our associates support one another and collaborate across departments to ensure every guest interaction reflects the best of Mercedes-Benz Stadium.

They Take Pride in Representing the Brand
Every interaction reflects the Mercedes-Benz Stadium experience. Our associates represent the stadium with professionalism, energy, and care.

About the Guest Experience Team

The Guest Experience Team serves as the frontline of the Mercedes-Benz Stadium experience. These associates are the welcoming faces, problem solvers, and energy setters who help transform events into memorable moments for our guests. From the moment guests arrive until the final whistle or encore, this team plays a critical role in delivering our “Welcome Home” philosophy and ensuring every fan feels valued and supported.

Position Summary

The Guest Experience Associate – Accessibility plays an essential role in ensuring every guest can comfortably and confidently enjoy their visit to Mercedes-Benz Stadium. This role focuses on supporting guests who require mobility or accessibility assistance while navigating the stadium.

Accessibility Associates serve as ambassadors of inclusive hospitality by providing thoughtful assistance, guidance, and transportation support so every guest can fully participate in the excitement of live events.

This position is ideal for individuals who enjoy helping others, staying active throughout events, and creating meaningful moments for guests.

Key Responsibilities

Accessibility Guest Support

• Assist guests who require mobility or accessibility support while navigating the stadium
• Escort guests safely to and from seating areas, gates, and other stadium locations
• Provide wheelchair transportation assistance when requested
• Maintain strong knowledge of accessible routes, seating areas, elevators, and guest service resources throughout the stadium

Guest Hospitality

• Greet guests warmly and represent Mercedes-Benz Stadium with professionalism and positivity
• Proactively identify guests who may need assistance and offer support
• Resolve guest questions or challenges with a calm, solutions-focused approach
• Collaborate with stadium teams to ensure guests receive timely assistance

Event-Day Execution

• Remain active throughout events while assisting guests across multiple stadium locations
• Work effectively in both indoor and outdoor environments
• Maintain awareness of guest flow and event operations
• Support other Guest Experience initiatives and responsibilities as assigned

Qualifications

Required

• Must be 18 years of age or older
• Ability to stand and move throughout the stadium for extended periods
• Ability to assist with wheelchair transportation throughout the stadium
• Availability to work nights, weekends, and major stadium events
• Must be available for a minimum of 75% of major stadium events annually
• Ability to work in indoor and outdoor environments
• Completion of required Guest Experience training prior to working events

Preferred

• Experience in hospitality, guest services, customer service, or event operations
• Strong communication and interpersonal skills
• Ability to remain calm and solutions-focused in busy environments

Why Join Mercedes-Benz Stadium

Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event.