Guest Experience Associate- Express Entry
Mercedes-Benz Stadium
12 hours ago
Full-time
On-site
Atlanta, Georgia, United States
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About Mercedes-Benz Stadium
Mercedes-Benz Stadium is a world-class sports and entertainment venue located in downtown Atlanta and home to the NFL’s Atlanta Falcons and MLS’s Atlanta United. Since opening in 2017, the stadium has hosted some of the most significant events in sports and entertainment, including Super Bowl LIII, the College Football Playoff National Championship, MLS Cup, major concerts, and global sporting events.
Recognized as one of the most innovative venues in the world, Mercedes-Benz Stadium continues to lead the industry in fan experience, sustainability, and technology.
Our Ideal Candidate
Guest Experience Associates are the lifeblood of the Mercedes-Benz Stadium experience. They set the tone for the building and play a defining role in how every guest remembers their visit. The individuals who thrive in this role share several defining qualities:
They Care Deeply About People
Hospitality is not a task — it is a mindset. Our associates take pride in helping others and ensuring every guest feels welcomed and valued.
Hospitality is not a task — it is a mindset. Our associates take pride in helping others and ensuring every guest feels welcomed and valued.
They Choose Positivity
Live events are fast-paced and dynamic. The best associates bring steady energy and a positive outlook to every guest interaction.
Live events are fast-paced and dynamic. The best associates bring steady energy and a positive outlook to every guest interaction.
They Find Solutions
Exceptional associates focus on what can be done. They take ownership of challenges and work to find solutions that help guests have a great experience.
Exceptional associates focus on what can be done. They take ownership of challenges and work to find solutions that help guests have a great experience.
They Stay Aware and Engaged
Great associates notice when someone needs help before being asked and proactively step in to support guests.
Great associates notice when someone needs help before being asked and proactively step in to support guests.
They Work as One Team
World-class guest experiences happen when teams collaborate and support each other.
World-class guest experiences happen when teams collaborate and support each other.
They Take Pride in Representing the Brand
Every guest interaction reflects the Mercedes-Benz Stadium experience.
Every guest interaction reflects the Mercedes-Benz Stadium experience.
About the Guest Experience Team
The Guest Experience Team creates the first impression and lasting memory of Mercedes-Benz Stadium. From the moment guests arrive until the final whistle or encore, this team helps deliver our “Welcome Home” philosophy and ensures every guest feels valued and supported.
Position Summary
The Guest Experience Associate – Express Entry helps create a fast, welcoming, and seamless arrival experience for guests entering Mercedes-Benz Stadium.
This role supports the stadium’s Delta Fly-Through Lanes, helping guests take advantage of one of the most innovative entry experiences in sports. Associates greet guests, assist with enrollment when needed, answer questions about the process, and help ensure fans move quickly and confidently into the stadium.
This role is ideal for individuals who enjoy interacting with people, staying energized in busy environments, and helping guests start their event experience on a positive note.
Key Responsibilities
Express Entry Guest Support
• Welcome guests arriving at Express Entry locations throughout the stadium
• Assist guests utilizing Delta Fly-Through Lanes for stadium entry
• Help guide guests through the enrollment process when needed
• Answer questions related to Express Entry and stadium access
• Assist guests utilizing Delta Fly-Through Lanes for stadium entry
• Help guide guests through the enrollment process when needed
• Answer questions related to Express Entry and stadium access
Technology Support
• Assist guests with enrollment through QR code registration
• Help troubleshoot common entry or enrollment questions
• Maintain working knowledge of Express Entry technology and procedures
• Help troubleshoot common entry or enrollment questions
• Maintain working knowledge of Express Entry technology and procedures
Guest Hospitality
• Provide directions and support for guests entering the stadium
• Maintain a welcoming and approachable presence during high-traffic arrival periods
• Assist guests with general questions related to the stadium experience
• Maintain a welcoming and approachable presence during high-traffic arrival periods
• Assist guests with general questions related to the stadium experience
Event Day Execution
• Work in outdoor entry environments during events
• Maintain awareness of guest flow and entry operations
• Support other Guest Experience initiatives and responsibilities as assigned
• Maintain awareness of guest flow and entry operations
• Support other Guest Experience initiatives and responsibilities as assigned
Qualifications
• Must be 18 years of age or older
• Availability to work nights, weekends, and major stadium events
• Must be available for a minimum of 75% of major events annually
• Ability to stand and move for extended periods during events
• Ability to work in indoor and outdoor environments
• Completion of required Guest Experience training prior to working events
• Availability to work nights, weekends, and major stadium events
• Must be available for a minimum of 75% of major events annually
• Ability to stand and move for extended periods during events
• Ability to work in indoor and outdoor environments
• Completion of required Guest Experience training prior to working events
Preferred
• Experience in hospitality, customer service, or event operations
• Comfortable assisting guests with smartphone technology
• Strong communication and interpersonal skills
• Comfortable assisting guests with smartphone technology
• Strong communication and interpersonal skills
Why Join Mercedes-Benz Stadium
Guest Experience Associates play a vital role in shaping how fans remember their time at Mercedes-Benz Stadium. This role offers the opportunity to be part of the energy of live sports and entertainment while helping create memorable experiences for thousands of guests at every event.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.