Guest Services Representative
Sacramento Republic FC
Part-time
On-site
Sacramento, California, United States
$16.50 USD hourly
Professional Soccer, Guest Services
POSITION DESCRIPTION:
Guest Services Representatives play an integral role in developing the overall guest experience during Sacramento Republic FC matches at Heart Health Park. Guest Services Representatives (GSRs) assist guests at matches with wayfinding and problem solving, while maintaining a passionate, energetic, and enthusiastic disposition. GSRs work to provide an elevated experience for fans through building relationships on matchday and sharing knowledge of the club and venue. This is a part-time seasonal role, spanning from February to November.
RESPONSIBILITIES:
- Greet fans and assist them in finding their ticketed seats.
- Examine and interpret tickets to answer any seating questions.
- Maintain comprehensive knowledge of venue, policies, and operational plans to ensure a seamless matchday experience.
- Assist with wayfinding throughout the venue.
- Build strong relationships with fans and maintain a visible presence during the event for any guest inquiries, comments, or concerns.
- Guide fans to exits or provide other instructions in case of emergency.
- Verify credentials for ingress into restricted areas.
- Search for lost articles or for parents of lost children.
- Other duties as assigned.
QUALIFICATIONS:
- Must be willing and able to work flexible hours, including evenings, weekends, and/or holidays.
- Must be able to adhere to pre-scheduled shifts and be on-time for those shifts.
- Must be available for approximately 80% of all home matches, including Season Opener (early March), State Fair (July), and Season Finale (late October). Full 2025 schedule can be found here: https://www.sacrepublicfc.com/schedule/.
- Able to work outdoors in inclement and/or hot weather.
- Able to stand, walk, or travel up and down stairs for extended periods of time.
- Strong communication and interpersonal skills with the ability to build relationships with guests and resolve issues efficiently.
- Able to adapt to changing priorities and work effectively in a fast-paced environment.
- Proven ability to collaborate effectively with team members and contribute to a positive work environment.
- Must be at least 18 years of age.
Compensation: $16.50
Part-Time
Seasonal: February - November
*Must be available for staff training in early Feb, Season Opener (early March), State Fair games (July), and Season Finale (late October).
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to lift and/or carry supplies; stand; walk; use hands to handle or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.