Inside Sales Representative

The Chicago Fire Football Club (Chicago Fire FC) is an American professional soccer club that competes in Major League Soccer (MLS), the top U.S. domestic league. Founded on October 8, 1997, on the 126th anniversary of the Great Chicago Fire, the Club began play in 1998 as one of the League’s first expansion franchises. The Fire have won six major domestic titles, including the 1998 MLS Cup; the 1998, 2000, 2003, and 2006 Lamar Hunt U.S. Open Cups; as well as the 2003 MLS Supporters’ Shield.
 
The Club recently announced plans to build a $650M+ privately financed downtown stadium in Chicago in 2028. The stadium will anchor Chicago’s newest neighborhood, the 78, a 62-acre development and entertainment district located along the Chicago River just south of Roosevelt Road. For more information on our bold plans, visit DearChicago.com.

Additionally, the Club recently opened the state-of-the-art $100M Endeavor Health Performance Center in March 2025 that has set the standard for North American training facilities. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire FC, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:
Chicago Fire Football Club is seeking a dedicated Inside Sales Representative to join our team! Inside Sales Representatives are a part of a 9-month program designed to help you develop essential skills in sales and relationship-building while contributing to the overall revenue goals of the club.

The ideal candidate is a self-starter with a positive attitude and desire to learn. Whether you’re new to sales or looking to expand your experience, we value dedication, curiosity and team-oriented approach, the Club is committed to building and growing sales careers in professional sports. The role will report into the Club’s Inside Sales Manager and is expected to begin in January of 2026.

Job Responsibilities:

• Drive ticket sales and ticket sales revenue through execution of sales calls (up to 100 per day) and weekly meetings
• Achieve or surpass sales targets by utilizing levels of “hustle metrics” (calls, talk time, referrals, appointments)
• Generate new sales through season tickets and full-season equivalent (FSE) ticket packages
• Collaborate with colleagues to enhance and develop innovative group sales programs
• Meet or exceed individual and team sales goals
• Maintain accurate records of customer interactions in CRM system to ensure efficient tracking and follow-up
• Participate in sales, promotional, and team events to engage with new prospects and develop relationships during games and outside business hours
• Provide best-in-class customer service for all prospects and clients
• Maintain professionalism in all interactions daily by demonstrating excellent communication skills, responsiveness and openness to feedback
• Other duties as assigned

Required Qualifications:

• A motivated, results-oriented individual with a passion of exceeding goals
• Must display a strong work ethic and desire to build a career in professional sports
• Excellent interpersonal and communication skills
• Willingness to learn in a fast-paced environment
• Desire to be a sports sales industry leader
• Have friendly, professional and confident telephone manner
• Ability to work non-traditional hours, in non-traditional settings, including all home games (or other work events) that fall on nights, weekends, and/or holidays

Preferred Qualifications:

• Previous customer service or sales experience
• Bachelor’s degree
• Conversational Spanish language fluency

Compensation:

• This role offers an hourly rate of $16.81 and is commission eligible
• Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. 
• This role is classified as Full-time, non-exempt
• Additional benefits & perks: https://www.chicagofirefc.com/careers

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.   The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training. 
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.    

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