IT/AV Support Specialist

Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and unveiled a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.
 
At Chicago Fire Football Club, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview: 

The IT/AV Support Specialist will report directly to the Manager of Information Technology. This position is responsible for assisting with the daily upkeep of the Chicago Fire Endeavor Health Performance Center IT and audio-visual needs with additional focus on providing support on event and match days.  The IT/AV Support Specialist is responsible for technical support for PC/Mac hardware, software and AV technology. 

Job Responsibilities:

• Tech support for all audio-visual components of the club
• Tech support for client workstations, applications, and phones for Chicago Fire staff as needed
• Troubleshoot problems with network, peripheral and end-point devices
• Assist with event/match execution; responsibilities include but are not limited to:
  • Pre-event/match planning and set-up of equipment, audio visual, broadcast, internet connections, etc
  • Assist with technology needs and issues during event.
  • Post-event tear-down and cleanup
• Complete projects supporting the execution plan of the IT Department
• Manage facility security platform ensuring physical access is properly controlled
• Perform administrative duties including data backups, inventory, documentation, research and development of new IT initiatives
• Support Cyber Security initiatives
• Attend and work all Chicago Fire matches and key events
• Some travel to various offices and events is required
• Other duties as assigned

Required Qualifications:

• 2 years of hands-on experience in a relevant technical or support role
• Proficient in a range of audio-visual platforms and technologies
• Experienced with Microsoft 365 and Microsoft Azure environments
• Strong working knowledge of macOS systems and workflows
• Well organized, deadline orientated and demonstrate an ability to manage multiple projects with autonomy
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be able to lift and transport heavy to moderately heavy objects, such as computers, monitors, and peripherals
• Demonstrate excellent customer service, and a positive attitude
• Possess strong written and verbal communication skills and the ability to effectively work with a large and diverse population
• Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays

Preferred Qualifications:

• Bachelor’s degree in computer science
• Previous experience with Extron, Crestron and Q-Sys
• Experience with Kandji MDM experience a plus
• Previously worked in a fast-paced or start-up environment

Compensation:

• This role offers a salary range of $55,000 - $60,000
• Final salary is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on, job-specific knowledge, skills, and overall experience. This role is classified as Full-time, exempt
• This role is bonus eligible based on club-wide goals
• Additional benefits & perks: Official Chicago Fire FC Website

Please note:

• Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination.   The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training. 
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.    

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