Merchandise Sales Associate

Job Title: Merchandise Sales Associate

Organization: Oakland Roots and Soul Sports Club

Location: Oakland, CA

Reports to: 

Compensation: $21-$23 an hour depending on experience

Shift: 2-6 hrs on game days and off-site events  

About Oakland Roots SC and Oakland Soul SC

Oakland Roots Sports Club, competing in the USL Championship (USL-C), and Oakland Soul Sports Club, in the USL W League, are the first purpose-driven sports clubs in the United States. Our mission is to harness the magic of Oakland and the power of sports as a force for social good. We aim to increase the health, equity, and happiness of Oakland by building a sustainable sports club with winning teams that develop talent and a world-class brand.

Oakland Roots SC is seeking energetic, sales-minded Merchandise Sales Associates to drive merchandise revenue while delivering an outstanding matchday experience for our fans. This role is a frontline ambassador for the club, combining strong sales execution with exceptional customer service to create memorable interactions that reflect the Oakland Roots brand.

Key Responsibilities

• Actively sell Oakland Roots and Soul merchandise, using product knowledge to recommend items and drive add-on sales
• Deliver a welcoming, engaging, and efficient customer experience for all fans
• Operate the Point-of-Sale (POS) system accurately and efficiently to process transactions
• Proactively engage fans, answer product questions, and resolve issues with professionalism
• Support the setup, breakdown, and visual presentation of merchandise booths to maximize sales
• Keep merchandise areas organized, stocked, and visually appealing throughout events
• Assist with inventory management, including restocking, tracking sales, and reporting low stock
• Represent Oakland Roots and Soul with enthusiasm, professionalism, and brand pride

Requirements

• Must be 18 years or older and able to stand for extended periods
• Strong communication and customer engagement skills
• Min. 1-3 years sales/retail experience, with a demonstrated ability to upsell and close transactions
• Comfortable using electronic payment systems such as Square or similar POS platforms
• Ability to thrive in a fast-paced, high-energy, fan-facing environment
• Lift and transport merchandise boxes weighing up to 50 lbs as needed

Disclaimer

The statements herein are intended to describe the general nature and level of work

being performed by the employee in this position. The duties listed do not represent

an exhaustive list of all responsibilities, duties, and skills required of a person in this

position.

Equal Opportunity Statement

Oakland Roots SC are an Equal Opportunity Employer. It is the policy of Oakland

Roots SC to ensure equal employment opportunity without discrimination or

harassment on the basis of race, color, national origin, religion or creed, sex, age,

disability, citizenship status, marital status, genetic predisposition or carrier status,

sexual orientation or any other characteristic protected by law.

Salary

$21 - $23 per hour