Ticket Sales Account Executive - Atlanta United

About Atlanta United

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998.  The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.

Who we are 

We use our core values as a compass to guide our decisions because they are our North Star.  If we live our core values daily, we know everything else will take care of itself.  We enjoy a culture rooted in giving back to others through our time, talents, labor, and financial commitment.  We are successful when we collaborate with and value each other like family, maintain a hunger to delight guests and continuously innovate, listen closely for even the smallest need for improvement, stand up for convictions, and genuinely own our responsibilities as if our name is on the outside of the building.

Our Ideal Candidates

Actively Listen – Take an active role in listening by being present in the moment, using healthy body language, and ensuring joint understanding.  When we read between the lines and hear what others are saying and what they are not saying, we encounter amazing opportunities to go the extra mile in serving them. 
Collaborate – Realize that we are better together than we are alone.  We achieve much better results when others have the opportunity to add their diverse perspectives.  Be open to feedback and actively seek input from a variety of people at varying levels because the best ideas come from those who are closest to those we serve.

Engage in Servant Leadership – Put others ahead of yourself even when it’s difficult.  Find opportunities to lead by example in the way you pitch in and help others.  Giving back to others is at the heart of what we do. 

Build Relationships – Cultivate trust in relationships by showing respect and sensitivity.  Invest time in helping others to continuously improve by listening to their ideas and helping them to continuously improve. 

Own Results – Own issues you encounter even when they are outside of your area of responsibility by taking action or seeking out the needed resolution. You are empowered and expected to take risks aimed at exceeding the expectations of our guests.  Take advantage of this rare opportunity by utilizing available resources.     

Position Summary: We are seeking a highly motivated and results driven individual with a proven track record in sales. Our Account Executive will play a key role in driving revenue and building relationships with season ticket holders and season ticket prospects. This position is an integral part of the sales team and club’s success and reports to the Manager of Ticket Sales.

This is a full-time role located at Mercedes Benz Stadium in downtown Atlanta.

Roles and Responsibilities

• Execute a strategic sales plan to sell and convert waitlist sign-ups and prospects into season ticket products for Atlanta United FC matches.
• Conduct in-person meetings and tours of seating in Mercedes-Benz Stadium.
• Responsible for generating revenue through season ticket and premium ticket sales efforts.
• Responsible for generating revenue through season ticket and premium ticket sales efforts.
• Develop, enhance, and maintain relationships with season ticket members by phone, email and in-person.
• Prospect new companies and other organizations to establishing a personal lead base
• Help answer incoming sales calls utilizing up-selling techniques

Qualifications and Education Requirements

• Bachelor’s degree or equivalent experience in telemarketing and/or sales experience
• Minimum of 1 year of sales experience
• Advanced level Spanish fluency (speaking, reading, and writing) or working knowledge of other languages is preferred

Required Skills

• The ideal candidate should be competitive, creative, professional, mature, good listener, self-starting and committed to the team concept
• Customer service skills
• Positive attitude & team oriented
• Willing to work long hours including weekends and holidays
• Excellent knowledge of PC systems including Word, Excel, and database related packages
• Working knowledge of Archtics or CRM preferred