Airport Operations – FIFA World Cup 26™ (All Host Cities)

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• Support and deputize for the Arrivals & Departures Teams Manager, ensuring continuity of leadership and operational decision-making.
• Lead, train, and motivate a diverse team of paid staff and volunteers to deliver exceptional airport services in line with FIFA World Cup 2026 standards.
• Oversee daily and shift briefings to align team performance, ensure service consistency, and address operational challenges during extended hours.
• Manage all operational aspects of arrivals and departures, ensuring alignment with governance structures and coordination with airport stakeholders.
• Develop and maintain effective relationships with airlines, airport authorities, transport providers, and FIFA functional areas to facilitate seamless client movements.
• Direct service planning and delivery for all FIFA constituent groups, ensuring compliance with defined service levels (DSLAs) and tournament objectives.
• Coordinate with transport providers across multiple modes—including bus, fleet, and public transport—to ensure efficient passenger flow and timely connections.
• Oversee the integration of arrivals and departures operations with other FWC2026 functional areas at venue and site level, including stadiums and non-competition locations.
• Lead preparation and delivery of client-facing materials, including transport guides, operational updates, and presentations for key stakeholder meetings.
• Ensure readiness and excellence in service delivery for all pre-tournament test events and operational simulations.
• Foster a proactive, collaborative, and safety-focused team culture capable of performing under pressure and meeting tight deadlines.

• Will work closely with the Host City Airport Manager and Deputy Manager
• Manage the contractor and volunteer team on site
• Coordinate airport operations on airside and landside
• Work collaboratively with the team and ensure adherence to the daily operational plan
• Participate in daily meetings, giving ideas and feedback to improve the operation
• Ensure that all airport safety and security regulations are followed.·      Ensure that the Site Operational Plan is followed for all operational duties and facilitations.
• Provide directional guidance for FIFA clients, helping them to solve issues at passport control, customs, and biosecurity.
• Assist with mishandled baggage cases, being the focal point between the client and the handling company/airline.
• Oversee the contracted Meet and Greet suppliers' performance, ensuring agreed service levels are delivered.
• Assist clients with any communication problems at passport control, customs, and biosecurity
• Welcome the FIFA clients
• Motivate the team, especially volunteers.
• Maintain positive working ties with airport employees and government representatives
• Responsible for the liaison of airside and landside operations
• Maintain an effective working relationship with airport authorities.
• Work collaboratively with all airport stakeholders.
• Ensure all client transport is on-site, either in staging areas or at load zones, at the agreed times.
• Liaise with contracted transport providers when required.
• Responsible for the Welcome Desk operations and coordinating clients to the correct transport provided.
• Work at airport vehicle staging areas and load zones.
• Reporting to Head Arrivals and Departure Manager, Senior Arrivals and Departures Manager, Arrivals and Departures Manager, Arrivals and Departures Deputy Manager

• Oversee real-time coordination and monitoring of all airport transport operations to ensure on-time arrivals and departures for all FIFA client groups.
• Supervise the dispatching and allocation of vehicles, ensuring efficient utilization of resources and adherence to service schedules.
• Maintain constant communication with airport teams, drivers, and transport providers to manage passenger flow and respond promptly to operational updates or changes.
• Coordinate meet-and-greet services to ensure a smooth, professional, and welcoming experience for all arriving and departing clients.
• Track flight movements, service requests, and vehicle activity using transport management systems and monitoring tools.
• Identify, escalate, and resolve operational issues or delays in collaboration with relevant stakeholders.
• Support the implementation of FIFA service standards and DSLAs, ensuring all transport operations meet defined quality and timing expectations.
• Liaise with airport authorities, security services, and functional area leads to maintain safety, compliance, and smooth coordination across operations.
• Provide clear and timely updates to the Transport Operations Center Manager and airport management regarding ongoing activities, incidents, and performance metrics.
• Prepare and submit daily operational reports and incident logs, ensuring data accuracy and accountability.
• Assist in the training, briefing, and supervision of TOC staff and volunteers to ensure operational readiness and consistent service delivery.
• Contribute to test events, rehearsals, and operational readiness exercises to validate systems, procedures, and communication channels ahead of the tournament.

Your Profile

• Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field.

• Advanced knowledge of transport operations, airport procedures, and client service protocols; certification in operations or project management is an asset.
• Strong proficiency with transport management systems (TMS), flight-tracking platforms, and real-time monitoring tools.
• Excellent communication skills, with the ability to collaborate across multiple teams and stakeholders in high-pressure environments.
• Proven ability to analyze data, interpret operational metrics, and prepare accurate reports.
• High level of situational awareness, problem-solving ability, and decisive action—especially in time-sensitive scenarios.
• Ability to work shift rotations, extended hours, and tournament-time schedules.

• Fluency in English is required; proficiency in Spanish and/or French is considered an asset.

• Proficient in MS Office (Excel, Word, PowerPoint, Visio, and Project), as well as planning software and online collaboration tools.

Equal Opportunities