Client Services Executive

Position Summary 

Bay FC is seeking a Client Service Executive to join our team. The ideal candidate has a professional, service-focused, and proactive mindset with a background in client management and support. The Client Service Executive will be responsible for managing a segment of Bay FC’s General Season Ticket Members, including building strong client relationships, backend account management, collecting payments, and renewing and upselling accounts. This full-time position reports to the Manager, Client Services. 
 

Responsibilities 

• Adopt a mindset of “unreasonable hospitality” to deliver incredible, personalized service and ensure each account has a great experience with Bay FC. 

• Build long –lasting relationships with season ticket members.   

• Reach personal and departmental sales goals and initiatives. 

• Oversee the day-to-day account needs of a segment of Bay FC’s Season Ticket Members. 

• Work proficiently in the digital ticketing system to ensure account accuracy and timely payments. 

• Complete individual metrics set each week and maintain records of all sales prospecting and customer conversations in our CRM system. 

• Ability to maintain a high level of professionalism and confidentiality at all times. 

Qualifications 

• Minimum 2 years customer service experience 

• Salesforce, Archtics, and Tixr experience preferred 

• Bachelor’s degree or equivalent 

• Outstanding written and verbal communication skills 

• Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure 

• Proven ability to work collaboratively in a team-oriented environment 

• Women’s soccer/NWSL knowledge a plus 

Compensation: 
The compensation for the role starts at $26 per hour, with a with a commission target of $32,000.00.
 

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.