Coordinator, Ticket Operations

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitions plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

Reporting to the Manager, Ticket Operations, the Coordinator of Ticket Operations will play a crucial role in managing ticketing operations for U.S. Soccer events nationwide. This position will be instrumental in executing our ticketing strategy and overall event operations, serving as a liaison between ticket sales, fan experience, hospitality and event operations. The coordinator will be responsible for delivering exceptional customer service for all internal and external stakeholders, including managing Box Office operations on match days for Senior National Team and other U.S. Soccer events.

Primary Responsibilities

• Execute ticket operational tasks, implement ticket products and technology, and assist with financial reporting for U.S. Soccer events.
• Troubleshoot issues related to ticket management, mobile apps, and scanning systems for national team matches and tournaments.
• Manage box office duties on matchdays for all U.S. Soccer events across various venues nationwide.
• Assist in building individual events in the ticketing system for U.S. Soccer supporters.
• Maintain ticketing systems and related networks for national team matches and tournaments.
• Create and maintain seating manifests and ticket inventory for various stadiums hosting U.S. Soccer events.
• Provide operational support to U.S. Soccer's Ticket Sales and Events teams.
• Process orders for premium areas, group sales, and single-game tickets for U.S. Soccer matches.
• In tandem with the Manager, Ticket Operations, oversee game day ticket operations, including will call and walk-up ticket sales, for national team games.
• Maintain controls and procedures to ensure inventory integrity and financial accuracy for all U.S. Soccer ticketing.
• Manage customer accounts for U.S. Soccer supporters and ticket buyers.

Additional Duties

• Communicate and collaborate across internal departments
• Deep dive into data analytics and insights, which would drive strategic marketing and sales campaigns
• Provide exceptional customer service and resolve escalated ticketing issues
• Develop reports and present insights to leadership on key metrics and performance
• ·Manage access control systems and complimentary ticket programs for events
• Prepare and submit required Federation reports related to ticketing activities
• ·Work in tandem with senior leadership to create lead scoring and a prioritization system to identify targeted audiences for various ticket products, hospitality packages, and other products for the team
• Other duties as assigned
• Department Responsibilities
• Ticket event creation & management for large-scale sporting events
• Invoicing, collection, reconciliation, and fulfillment for matches
• Customer service for diverse fan bases
• Match and event day ticket operations across multiple venues and ticketing platforms
• Ticket sales, service, and operations report generation for high-profile events

Minimum Qualifications

• Bachelor's degree
• Minimum of one (1) year of computerized ticket operations experience
• Experience with Ticketmaster Host and Archtics preferred
• Expertise in other ticketing platforms and data analysis is a plus
• Excellent communication, interpersonal and customer service skills
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Must be able to connect “micro” details to the “macro” vision and mission
• Proficiency with Microsoft Office: Excel, Word, PowerPoint, and reporting
• Must be able to work evenings, weekends, events, and holidays as required. This position will require flexibility of work schedule and travel to various venues for U.S. Soccer events nationwide.

Desired Qualifications

• Bilingual (English and Spanish, preferred)
• Experience working in international sports - including federations, officials and teams from varying countries and cultures.
• Experience working with sport team travel logistics
• Experience working in venues managing sporting events
• Working at U.S. Soccer is a unique opportunity. Employees who work at U.S. Soccer have the following attributes:
• Adopt a company centric approach—Serve the Athlete and the Fan
• Embrace and see learning as a lifelong pursuit
• Possess a growth mindset—keeps an open mind and seeks new challenges
• Practice self-assessment and self-reflection
• Open to criticism and does not make excuses
• Possess a tireless work ethic
• Wants to be part of a team that wins
• Has the ability to be firm but fair
• Communicate in a direct, open and honest manner
• Build relationships through genuine interpersonal skills

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.