Coordinator, Ticketing and Event Operations - FIFA World Cup 26™

Who We Are:

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

Position Summary:
As a Ticketing and Event Operations Coordinator for the FIFA 2026 World Cup, you will drive operational excellence and client satisfaction by managing seamless ticketing logistics and resolving high-stakes challenges. This role requires expertise in ticket operations, ticketing system management, and customer service to deliver world-class fan engagement for the globe's premier sporting event.

Primary Responsibilities:

• Ticketing Operations and Logistics:
• Contribute to the efficient management of ticket inventory by overseeing holds, allocations, and adjustments. Ensure accurate record-keeping and support the optimization of ticketing operations through streamlined inventory processes.
• Coordinate seat assignments and ensure the timely delivery of digital tickets using advanced ticketing systems.
• Serve as the primary point of contact for ticketing-related matters at assigned event locations, ensuring efficient issue resolution.
• Process internal ticket requests and support the sales plans for VIP and hospitality package.

• Client Relations and Customer Service:
• Build and maintain relationships with VIPs, corporate clients, and key stakeholders.
• Address client inquiries and resolve customer service needs to ensure exceptional experiences.

• Event Operations Support:
• Assist in the management of event-day ticketing operations, including personnel assignments and on-site troubleshooting.
• Provide iterative support for new ticketing platform features, becoming a knowledge expert for complex configurations.

Note: This job description is not exhaustive. Duties, responsibilities, and activities may evolve based on organizational needs.

Required Skills & Qualifications:

• Minimum 3 years of experience in event ticketing and database systems.
• Proficiency in interpreting venue seating charts and related terminology.
• Advanced skills in Microsoft Office Suite (Excel) and project management tools.
• Strong organizational and time management capabilities to manage multiple priorities effectively.
• Exceptional customer service and interpersonal communication skills.
• High attention to detail, problem-solving ability, and adherence to established procedures.
• Comfortable working in high-pressure, fast-paced environments.
• Willingness to travel, both domestically and internationally.

Preferred Skills & Qualifications:

• Familiarity with CRM systems and digital ticketing platforms.
• Proficiency in Spanish or other languages is highly valued.
• Bachelor’s degree required; Master’s degree preferred.
• Experience in international ticketing and hospitality services.
• Proven ability to manage and lead teams, including part-time staff and interns.

Why Join Us?

Join On Location’s team as we deliver unforgettable experiences at the FIFA 2026 World Cup. This role offers an exciting opportunity to work on a global stage, collaborate with a dynamic team, and contribute to the success of one of the world’s most celebrated sporting events.

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