Hospitality Management & Venue Operations– FIFA World Cup 26™ (All Host Cities)

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• Support and manage the delivery of the FIFA Hospitality Programme at the assigned stadium.
• Ensure Hospitality areas (lounges, suites, VIK areas, Affiliate spaces, infrastructure zones) are fully ready and operational for matchday (MD).
• Conduct pre-match checks for readiness, cleanliness, signage, catering logistics, and brand compliance.
• Oversee matchday infrastructure, setup, teardown, and Supplier/On Location coordination.
• Manage hospitality-related issues during MD operations and escalate as appropriate.

• Maintain operational alignment between FIFA, Host Cities, stadium operations, On Location, and all involved Functional Areas.
• Support development and validation of hospitality operational plans and MD strategies to ensure high-quality guest experience.
• Coordinate handover and hand-back of Hospitality facilities between the stadium and the Official Hospitality Provider.
• Support preparation of operational documents, briefings, post-match reports, and end-of-tournament final reports.

• Coordinate with Functional Areas providing infrastructure support:

• Validate and oversee on-site direction signage for Hospitality spaces.
• Support mapping and managing logistics routes, especially for catering and sensitive movements.
• Ensure all technical and infrastructure issues are addressed promptly to avoid operational disruption.

• Support or lead the delivery of the FIFA Affiliates Hospitality Programme (Commercial Partners, Licensees, Media Partners, Host Cities).
• Act as main or secondary point of contact for Affiliates within the venue on all Hospitality matters.
• Conduct familiarization tours for Affiliates and verify operational readiness for their activities.
• Ensure all Affiliate spaces are set up per guidelines and fully cleared of branding and equipment ahead of each match.
• Guarantee consistent service quality across all matches for Affiliates Hospitality.

• Ensure Affiliate teams, suppliers, and staff are appropriately accredited.
• Oversee the distribution and management of upgrade passes for Affiliates.
• Monitor VIP/VVIP movements for Affiliates and coordinate with Guest Operations on routing and access needs.

• Conduct VIK (Value-in-Kind) checks and counts with On Location after each match.
• Ensure brand exposure and Affiliate commercial rights are implemented according to guidelines and clean-site obligations.

• Manage Hospitality volunteers assigned to both general Hospitality and Affiliate operations.
• Coordinate volunteer deployment, break schedules, readiness checks, and operational equipment distribution.
• Support inclusion training and operational briefings to ensure service excellence and readiness.

• Attend Hospitality Team Daily Meetings and Affiliate-specific daily meetings with On Location.
• Keep minutes, share key updates with the Hospitality HQ, and report operational issues promptly.
• Support preparation of daily reports to Hospitality Central Team.
• Prepare and support end-of-tournament reporting, including operational insights, VIK summaries, stakeholder feedback, and recommendations.

Your Profile

• Bachelor’s degree in Hospitality Management, Event Management, Sports Management, Operations, Business Administration, or related field preferred.
• Equivalent experience in premium hospitality, venue operations, or large-scale event delivery will be considered.

• Experience in stadium hospitality, premium guest services, or luxury event operations.
• Experience coordinating with suppliers, hospitality operators, or commercial partners.
• Background managing volunteers and working in large-scale event settings.
• Experience handling operational and infrastructure processes in fast-paced environments.
• Familiarity with brand management, VIK processes, and commercial obligations is advantageous.

• Fluent in English (required)
• Spanish and/or French proficiency strongly preferred

• Strong proficiency with Microsoft Office Suite (Teams, Word, Excel, PowerPoint).
• Ability to manage digital accreditation platforms, operational dashboards, reporting tools, and venue documentation.
• Comfortable with communication tools, e-filing systems, and operational templates.

Equal Opportunities