Host City Volunteer Manager - Mexico
FIFA World Cup 2026
Full-time
On-site
Mexico City, Mexico City, Mexico
Stadium Operations, Manager
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At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.
THE POSITION
Reporting organizationally to the FIFA Mexico Senior Manager, the Volunteer Manager - Mexico City, Guadalajara and Monterrey, will help serve Volunteer efforts for the FIFA World Cup 2026.
This role will be responsible for supporting larger country volunteer program objectives and driving the end-2-end volunteer journey at a Host City level in in Mexico City, Guadalajara and Monterrey, with a planning and operational focus on engagement, recruitment, training, scheduling and Tournament delivery phases alongside the overarching management of the volunteer experience.
The main responsibilities of the Host City Volunteer Manager include:
This role will be responsible for supporting larger country volunteer program objectives and driving the end-2-end volunteer journey at a Host City level in in Mexico City, Guadalajara and Monterrey, with a planning and operational focus on engagement, recruitment, training, scheduling and Tournament delivery phases alongside the overarching management of the volunteer experience.
The main responsibilities of the Host City Volunteer Manager include:
- Support the delivery of the volunteer program by developing and implementing engagement, recruitment, training, and operational plans in each host city.
- Assist in executing marketing and communications plans, aligning local initiatives with FIFA's volunteer recruitment and community engagement strategy.
- Coordinate with local stakeholders and host city leads to implement and execute the volunteer program.
- Work with various FIFA departments and external stakeholders to understand and support specific volunteer needs in each city.
- Lead the operation of the city volunteer center for recruitment, training, uniforms, accreditation, and tournament requirements.
- Develop and implement training plans to equip volunteers with the necessary skills for their tasks.
- Manage and resolve any volunteer-related issues or conflicts professionally, fostering a positive and inclusive environment.
- Analyze volunteer performance data to identify improvement areas and implement strategies. Ensure compliance with laws and policies and prepare regular reports for management and stakeholders.
YOUR PROFILE
We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish.
- At least three years of experience in events / volunteer management or project management, ideally international mass events.
- Ability to create, engage, and foster productive working relationships with local authorities and volunteer groups, work effectively under pressure, and operate both independently and within a dynamic, cross-functional team structure.
- Bachelor’s Degree or similar level of education.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.