Manager, Player Care

Company Description

The New York Red Bulls are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Sports Illustrated Stadium (SIS) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

The Manager, Player Care is responsible for overseeing all aspects of onboarding and relocation logistics for new players and staff, ensuring the transition into the club is seamless and well supported. Beyond the initial integration, the Manager provides comprehensive, ongoing support to staff, players, and their families, helping them adjust to new environments, navigate daily life, and access key resources.

Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

Job Description

RESPONSIBILITIES

• Plan and execute onboarding and relocation logistics for new players and staff, including essential services like housing, transportation, schooling and banking. 

• Provide ongoing support for to players and their families, assisting with acquiring childcare, schooling, cultural adjustment, community integration, healthcare and visa documentation. 

• Manage language classes process including coordination with the provider and players regarding progress. 

• Support Home Match Day operations related to the player families, ensuring a welcoming and organized environment that enhances their experience and engagement with the club.

• Manage club-provided housing for First Team and Second Team players including check-ins, standards and policies. 

• Plan and implement social events such as, barbecues, birthdays and important club moments. 
• Develop strong relationships with players, families and internal stakeholders to anticipate needs, resolve issues efficiently and provide proactive support.
• Identify opportunities to enhance the player and family experience, including streamlining processes, introducing new resources, and ensuring consistent delivery for high-quality support.

Qualifications

2+ years of experience in player care, athlete support, or a related field within professional sports or elite youth development.

Previous experience of developing training/activities/workshops for athletes

Knowledge of safeguarding issues, SafeSport policies, and best practices

Experience supporting the emotional and mental health issues that affect young athletes utilizing medical referrals when applicable.

Additional Information

Red Bull New York provides comprehensive benefits offerings to all full-time employees. Our benefits include medical and dental insurance, 401(k) plan, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits, and a paid time-off program.

The base salary for this position is $60,000. Actual salary offers may vary based on work experience. The base pay is subject to change and may be modified.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.