Manager, Teams Accommodation, FIFA World Cup 2026
FIFA World Cup 2026
Full-time
On-site
Miami, Florida, United States
Team Administration, Manager
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At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
Reporting organisationally to the Senior Manager, Teams and Referees Accommodation, the Manager, Teams Accommodation will be a key member of the FIFA26 Operational Services team, and work in close collaboration with the FIFA Zurich Project team and other key individuals responsible for delivering lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees while providing leadership to Accommodations function. Further, this role will have a range of responsibilities, including the selection and contracting of hotels, room allocations and reservations, room inventory management, account management specific to teams and overall quality assurance.
Reporting organisationally to the Senior Manager, Teams and Referees Accommodation, the Manager, Teams Accommodation will be a key member of the FIFA26 Operational Services team, and work in close collaboration with the FIFA Zurich Project team and other key individuals responsible for delivering lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for teams, participants and attendees while providing leadership to Accommodations function. Further, this role will have a range of responsibilities, including the selection and contracting of hotels, room allocations and reservations, room inventory management, account management specific to teams and overall quality assurance.
THE POSITION
The main responsibilities and oversights of the Manager, Teams Accommodation for the FIFA World Cup 26™ include:
• Lead and/or support in the selection and contracting process of, but not limited to team’s hotels, ensuring they meet quality standards, capacity requirements, and comply with all necessary contractual obligations.
• Work within the overall accommodation strategy, considering the diverse needs of teams, officials, core and non-core guests.
• Manage team’s accommodations within the budget, tracking expenditures and optimizing cost efficiencies without compromising quality and comfort.
• Oversee hotel room blocks, meeting space, F&B, AV, team hotel requirements, hotel communications and reservation management
• Collaborate closely with Team Services department to meet needs and request from team
• Organize site visits and be responsible for on-site operations and hotel management
• Lead individuals as part of the project team during preparation, on-site operation and reconciliation phase of FWC26
• Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay.
• Establish and manage relationships with the hotel industry to provide the best overall value to FIFA and PMA’s
• Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
• Manage the reconciliation, billing and closeout for assigned teams
• Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements.
• Provide support as necessary for various ancillary projects taking place in the leadup to the World Cup.
• Stay updated with industry trends, regulations, best practices and innovations in the accommodation environment, applying relevant knowledge to enhance the overall accommodation operation for the FIFA World Cup 2026.
• Lead and/or support in the selection and contracting process of, but not limited to team’s hotels, ensuring they meet quality standards, capacity requirements, and comply with all necessary contractual obligations.
• Work within the overall accommodation strategy, considering the diverse needs of teams, officials, core and non-core guests.
• Manage team’s accommodations within the budget, tracking expenditures and optimizing cost efficiencies without compromising quality and comfort.
• Oversee hotel room blocks, meeting space, F&B, AV, team hotel requirements, hotel communications and reservation management
• Collaborate closely with Team Services department to meet needs and request from team
• Organize site visits and be responsible for on-site operations and hotel management
• Lead individuals as part of the project team during preparation, on-site operation and reconciliation phase of FWC26
• Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay.
• Establish and manage relationships with the hotel industry to provide the best overall value to FIFA and PMA’s
• Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations.
• Manage the reconciliation, billing and closeout for assigned teams
• Support in the implementation of contingency plans to address unforeseen changes, cancellations, or emergencies in accommodation arrangements.
• Provide support as necessary for various ancillary projects taking place in the leadup to the World Cup.
• Stay updated with industry trends, regulations, best practices and innovations in the accommodation environment, applying relevant knowledge to enhance the overall accommodation operation for the FIFA World Cup 2026.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Education & Qualifications
- Bachelor’s Degree or similar level of education
Work Experience
- Minimum of 5 years of work experience in the hospitality industry
- Strong communication skills – oral and written
- Experience managing complex projects
- Strong analytical and negotiation skills
- Ability to lead a team
Languages
- Fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools