Manager, Workforce Operations, FWC26
FIFA World Cup 2026
Full-time
On-site
Miami, Florida, United States
Human Resources, Manager
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
Reporting organizationally to the Head of Workforce, the Manager, Workforce will be a key member of the FIFA26 Workforce team, and work in close collaboration with the Workforce & Administration teams of CAN, MEX, FIFA Zurich and other key individuals responsible for delivering the growth of the FIFA26 organization.
The main responsibilities and oversights of the Workforce Operations Manager for the FIFA World Cup 26™ include:
The main responsibilities and oversights of the Workforce Operations Manager for the FIFA World Cup 26™ include:
- Collaborate closely with the workforce planning manager to develop and manage an integrated workforce management process and deliver a consistent workforce planning across projects and delivery entities, ensuring appropriate and optimized resources to deliver the agreed service levels.
- Identify Workforce types and define entitlements for each type.
- Deliver and manage the functional and operational plans for all aspects of the Workforce Operations program.
- Responsible for evolving the design and delivery plan of site operations for Workforce.
- Scope all physical operation spaces, overlay, technology and other equipment associated with Workforce delivery on site.
- Work with key service providers such as Catering and Transport to ensure Workforce services are planned and delivered.
- Build and maintain strong client focused relationships with all Functional Areas and work to update and confirm detailed site requirements for all areas.
- Develop and coordinate business process and procedures for WKF system requirements to support on site operations.
- Develop the Workforce Operations central delivery plan as part of the Operations Centre and manage the regular reporting, attrition mitigation and management as well as contingency planning to resolve Event Time workforce issues.
- Contribute to and deliver the Workforce Operations Role Specific and Operation Specific training and manage staff and volunteers on-boarding.
- Manage scheduling for the Workforce Operations Team and support the Workforce Services team in ensuring scheduling deadlines are met across all FA’s.
- Collaborate, support and motivate a large team of paid staff and volunteers who will deliver Workforce Operations on site.
- Collaborate with the wider Workforce Team on a day-to-day, operational basis.
- Support and lead delivery of Workforce Operations for events prior to the FIFA World Cup 2026, in particular: testing assumptions that can be apply to the FWC2026
These responsibilities and oversights are crucial for the Workforce Planning Manager to effectively manage and optimize the FIFA World Cup 26™ workforce, contributing to the successful delivery of the event.
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
- Bachelor’s degree preferred
- Willingness to work outside core working hours (online workshops accommodating different time zones)
- Willingness to travel
Work Experience
- Minimum of 5 years of work experience in comparable role in an international, fast-paced environment, preferability in the events and/or sports industry.
- Minimum of 3 years of regional to international event management.
- Strong knowledge of modern workforce planning systems, tools and practices.
- Expertise in data and decision making governance related to workforce planning in a complex environment.
- Demonstrated ability to project manage, prioritize effectively, and work independently.
- Demonstrated ability to lead team members and influence performance through positive leadership techniques.
- Strong communication skills, both written and verbal.
- Demonstrable adaptability and examples of where you’ve acted as a facilitator and/or negotiator.
- Experience working within a multicultural and or multinational organisation.
Languages
- Fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software including Monday.com and online collaboration tools