Membership Services Specialist, Bilingual
Nashville SC
Full-time
On-site
Nashville, Tennessee, United States
Ticket Sales & Service, Professional Soccer
DEPARTMENT: Ticketing
REPORTS TO: Sr. Director, Premium and Membership Services
To be considered, please apply on our Job Board.
REPORTS TO: Sr. Director, Premium and Membership Services
To be considered, please apply on our Job Board.
ABOUT NASHVILLE SC:
Nashville is America’s “It City” and one of the fastest-growing soccer hubs in the country. From hosting the CONCACAF Gold Cup to FIFA World Cup Qualifiers and the FIFA Club World Cup, Music City has quickly become a destination for some of the sport’s most prominent events. Nashville SC has the largest soccer-specific stadium in Major League Soccer and in 2025 made Tennessee state history by becoming its first professional sports team champion!
POSITION OVERVIEW:
The Membership Services Specialist (Spanish) is responsible for providing world-class customer service to Nashville SC Season Ticket Members. The Membership Services Specialist will manage an assigned base of the clubs predominantly Spanish speaking Season Ticket Member community, building strong relationships throughout the year to maximize renewals while delivering an extraordinary fan experience. Additionally, this position will maintain relations with the Backline Supporters Group for matchday and non-matchday activities, city-wide marketing, ticketing, and supporter recruitment; while also serving as a liaison for all supporter groups. This position will report to the Senior Director of Premium & Membership Services.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Build and maintain strong relationships with assigned predominantly Spanish speaking Season Ticket Members, driving effective communication through phone calls, emails, face to face meetings, match visits, events and other various channels.
- Support strategic goals through Supporter Group growth, relationship management, and revenue generation.
- Support ongoing season relationship and gameday needs to develop best in class supporter group experience
- Aid in scheduling, relationship, and handle all communication between the club and supporters including ticketing, matchday presentation, tailgating, safety, security, community initiatives and general feedback
- Aid in lead ideation and collaboration with Supporters around in-game atmosphere, including tifo, rigging system, drums, flags & equipment, safe standing section, and integration of fan rituals into matchday presentation
- Plan and execute any club-related, Supporter-specific events and coordinate supporters' participation in other club events
- Attend away travel with supporters groups as needed
- Prioritize season ticket member retention and satisfaction as a liaison between the season ticket members and the club.
- Strive to achieve designated revenue goals each year through renewals, new business referrals, seat add-ons, relocations and upgrades.
- Assist in coordinating season ticket member events, customized member programs and additional season ticket benefits to continually increase customer loyalty.
- Execute various roles during Nashville SC home games to assist season ticket members and ensure a memorable experience for fans.
- Troubleshoot issues and concerns as they arise and determine appropriate solutions, often cross-collaborating with various internal departments to ensure resolution.
- Effectively utilize CRM to achieve account touchpoint goals, track and organize all member communications, pull appropriate reports, and stay up to date with tasks and opportunities.
- Manage member payment schedules and late payment collections, working closely with leadership to identify at-risk and delinquent accounts.
- Collaborate with the Ticket Operations team on all ticket related items, issues or concerns.
- Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members.
- Meet and exceed established monthly, quarterly and annual service & sales goals.
DESIRED QUALIFICATIONS:
- Excellent English and Spanish oral and written communication skills
- A minimum of one year of work experience in professional sports ticket sales and/or customer service.
- Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
- The ability to work independently and demonstrate innovation and initiative.
- Exceptional attention to detail, problem solving ability, and ability to meet deadlines under pressure.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours including evenings, weekends, and holidays as necessary.
- Working knowledge of Salesforce & Archtics preferred.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.