Guest Service Representative
Los Angeles Football Club
Part-time
On-site
Los Angeles, California, United States of America
$20.50 USD hourly
Professional Soccer, Guest Services
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OVERVIEW
The Los Angeles Football Club (LAFC) is an MLS soccer club serving the greater Los Angeles area. LAFC is dedicated to building a world-class soccer club that represents the diversity of Los Angeles and is committed to delivering an unrivaled experience for fans. LAFC’s ownership group is comprised of local leaders and innovators of industry with intellectual capital, financial prowess, operations expertise, and success in the fields of entertainment, sports, technology, and media. LAFC is invested in the world’s game and Los Angeles, constructing, and developing the 22,000 seat BMO Stadium and a top-flight training center on the campus of Cal-State Los Angeles.
POSITION SUMMARY
POSITION SUMMARY
This position is responsible for providing excellent customer service to all visitors at BMO Stadium.
ESSENTIAL FUNCTIONS
- Provide excellent customer service to all guests and visitors of BMO Stadium.
- Greet and welcome guests during events.
- Provide information and directions as needed.
- Assist with any issues that may arise by providing world class solutions.
- Manage ticket access points throughout the facility during events.
- Other duties as assigned by Supervisor.
QUALIFICATIONS
- Must be at least 18 years of age.
- High School Diploma or equivalent.
- At least 1 year experience in customer service-related role, preferably in a sports/entertainment venue environment.
- Must be able to work nights, weekends, and holidays as the event calendar requires.
- Ability to stand/walk with limited assistance for a minimum of 5 hours.
- Ability to withstand various weather elements such as high temperatures and rain.
- Ability to lift up to 25lbs unassisted.
SALARY RANGE
At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the overall range for this role is $20.50 per hour.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.