Product Operations Coordinator
U.S. Soccer Federation
Full-time
On-site
Atlanta, Georgia, United States
Operations, Coordinator
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U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.
U.S. Soccer is in a period of significant growth, with ambitions plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
U.S. Soccer is seeking a Product Operations Coordinator to support strategic technology projects. This individual will join U.S. Soccer’s growing product team and supports product planning, process management, and Go-To-Market (GTM) execution by ensuring that teams have the right tools, information, and workflows to deliver successful product outcomes. This position reports to the Director of Platforms.
Primary Responsibilities
- Support the planning, tracking, and communication of product roadmaps and key deliverables.
- Support Go-To-Market (GTM) execution activities in collaboration with product, marketing, and the project management office (PMO) to ensure successful product launches and updates.
- Own the structure, maintenance, and optimization of Airtable bases used for product operations and GTM execution.
- Build and maintain Airtable automations and integrations with other tools (e.g. Jira, Slack, Confluence, Paylocity, Salesforce) to streamline workflows and improve data visibility.
- Support the day-to-day operation and administration of key marketing tools such as Braze and a composable Customer Data Platform (CDP), ensuring accurate data flows and effective cross-functional use.
- Monitor the progress of GTM deliverables and coordinate follow-ups to ensure timely execution.
- Identify and drive improvements to product development and GTM processes and communication practices through better tooling and workflow optimization.
- Support cross-functional collaboration and ensure alignment between product and business stakeholders throughout the product lifecycle.
- Support ad hoc operational projects to enhance product team and cross-functional performance.
Requirements
Minimum Qualifications
- 3+ years in product operations or project management
- Hands-on experience managing and optimizing Airtable, including building automations and integrations with other tools.
- Experience managing product workflows in JIRA and knowledge of agile methodology
- Strong collaboration and relationship-building abilities across teams and functions
- Excellent written and verbal communication skills
- General knowledge of soccer
- Must be able to connect “micro” details to the “macro” vision and mission
- Capable of working in fast-paced and demanding environments
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
Desired Qualifications
- Demonstrated strategic hustle and work ethic with diversity of thought
- A background in, and passion for, soccer, sports and/or entertainment is preferred
- Familiarity with modern marketing tool stacks (e.g. composable CDP, customer experience, customer engagement)
- Ability to handle multiple projects, tasks, and priorities
- Bilingual (English and Spanish, preferred)
- Collaborative, team-player with a results-driven mindset
- Strong problem-solving capabilities to address and resolve issues that face a growing company
- Proven ability to set and deliver on clear, ambitious goals and to be accountable for results
- Creative thinker, self-starter with strong analytical skills
U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.