Rowdies - Specialist, Membership Experience

The Tampa Bay Rowdies are seeking a highly motivated ticket sales professional with a positive attitude, strong work ethic, openness to learning and entrepreneurial spirit.  The Membership Experience Specialist is responsible for maintaining and generating Season Ticket Membership revenue. This role requires a strong ability to identify, develop, and foster relationships with members, as well as driving new membership. This is a full-time position with competitive pay, benefits, and paid time off. Must be willing to work evenings and weekends as needed for home matches and other events.  

Duties and Responsibilities 

• Responsible for renewing, servicing, and upselling current season ticket holders. 
• Seeks to meet and exceeds annual sales and retention goals.  
• Responsible for making outbound calls, emails, and in-person appointments. 
• Work closely with tickets operations staff on order fulfillment, ticket distribution, list building, account assignment, contracts, invoices, and transfers.   
• Creates innovative ways to renew, cross-sell, and generate new business from current season ticket base. 
• Deliver consistent and professional customer service.
• Delivers in-match seat visits with Rowdies Season Members.  
• Develops and maintains relationships with current season ticket members.  
• Assists in the execution Season Members events.  
• Works with the Ticket Management on customer service issues.  
• Responsible for relocation and upgrade process for season members
• Maintains accurate and detailed records of all current members within our CRM
• Assistance with daily and game day operations of the club related to ticketing, sponsorship activation, group experiences, and miscellaneous inquiries. 
• Be able to work 16+ Saturdays during the Rowdies regular season. 
• Ability to work nights, weekends and holidays as needed 
• Perform other duties and responsibilities as assigned.  

Qualifications

• 4-year degree required  
• Knowledge of Soccer, Sports Business, or related industry preferred.  
• Strong work ethic, organization, and desire to build a career in professional sports sales  
• Experience working outbound call or customer service capacity.
• Excellent interpersonal skills with the ability to communicate professionally both verbally and written with customers and individuals within the organization.  
• Self-motivated with a proven ability to achieve aggressive sales and service goals.  
• Excellent time management and organizational skills.  
• High proficiency in Microsoft Office (Word, Excel, Outlook) as well as the ability to learn and master new software programs including SalesLoft and Tickets.com.