Senior Manager, Last Mile - World Cup

Senior Manager, Last Mile  

Company Name: Transportation Management Services Inc. (TMS) 

Position Type: Fixed Term Contract, Planning Role 

Reports to: Project Lead 

Location: Remote with multiple site visits to Kansas City, Missouri, United States required 

ABOUT TMS

TMS is the global leader in ground transportation management, logistics, mobility and venue solutions, renowned for delivering top-tier services for the world’s most complex events with unwavering confidence and integrity. With over 30 years of Industry experience, we proudly reflect on managing transportation for more than 1,450 events and contracts, safely transporting over 120 million passengers. Our prestigious portfolio includes supporting events such as the FIFA World Cup, Olympic Games, Formula One, NBA, Kentucky Derby, Coachella, and major corporations like Microsoft and Google. We also support citywide events and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC. Our aim is to be distinguished by the quality of our work, fostering a legacy of trust and superior performance.   

As Kansas City prepares to host the FIFA World Cup 2026, the world is watching. TMS is honored to be delivering the KC2026 Transport Mobility Plan for the Tournament next Summer in partnership with HNTB. We are driven by a singular vision – “United by One Goal’. Our goal is to ensure that the transportation experience for the World Cup is seamless, memorable, and distinctly Kansas City. 

POSITION OVERVIEW 

We are seeking a skilled and experienced Senior Manager, Last Mile to lead the planning, coordination, and delivery of last mile operations for a world-class transportation program at a major international sporting event.

The Last Mile is the critical link between transport hubs and venue entrances, and this role ensures those final connections are safe, efficient, accessible, and engaging for all client groups. Working in close collaboration with venue teams, transport partners, and security providers, the Senior Manager will create seamless crowd movement and a positive arrival and departure experience.

KEY RESPONSIBILITIES 

1. Last Mile Strategy & Planning

• Develop and deliver the Tournament-wide Last Mile operational strategy, integrating with venue transport plans, security operations, and crowd management principles
• Identify ways to make sure these spectator journeys are all about ‘fan experience’. Strategize and plan on how to engage spectators and client groups every step of the way to ensure a memorable and once in a lifetime experience    
• Identify and map all last mile routes and spectator flows for each location, ensuring they are safe, clearly signposted, and compliant with accessibility standards. Plan all client group separation in alignment with FIFA access protocols
• Incorporate wayfinding, barriers/fencing, mobility support, and event branding to create a consistent spectator experience

2. Stakeholder Engagement

• Collaborate with local councils, police, public transport operators, and venue management to coordinate last mile operations
• Work closely with security, safety, and emergency services to align crowd flows with screening and entry processes
• Engage with accessibility advocacy groups to ensure inclusive planning

3. Operational Delivery

• Determine requirements for crowd control barriers, signage, lighting and pedestrian safety infrastructure 
• Oversee deployment of last mile staff, volunteers, and contractors, ensuring they are trained and briefed
• Monitor crowd flows in real time, implementing adjustments as needed to maintain safety and efficiency 

4. Readiness & Testing

• Lead last mile readiness exercises, including venue walk-throughs and test events
• Ensure all stakeholders are clear on roles, responsibilities, and contingency procedures

5. Live Event Operations

• Manage last mile operations during event time, either from the Host City Transport Operations Centre (HC TROC) or in-field as required
• Coordinate rapid response to incidents, congestion, bottlenecks, or accessibility and safety risks and issues affecting last mile routes
• Adjust operations dynamically to manage peak arrivals and departures

6. Reporting & Legacy

• Produce readiness reports, daily operations updates, and a final post-event report with lessons learned
• Recommend improvements for future major events at existing venues 

SKILLS AND KNOWLEDGE

• Proven leadership and experience in last mile planning and operations, knowing the importance of building strong partnerships across a diverse range of stakeholders 
• Motivates and manages multi-agency teams effectively during planning and live operations
• Responds quickly and effectively to operational challenges. Prioritizes safety, efficiency and customer experience and balances immediate operational needs with longer term objectives 
• Excellent knowledge of the passenger transport industry in one or more of the following areas (Bus, Coach, Chauffeur, Taxi, Rail, Fleet, etc.)
• Ability to translate complex operational requirements into clear, actionable plans
• Empathetic to culturally diverse audiences
• Lead and attend meetings always representing TMS with the highest standard. Ensure timely response to all communications and maintain all documentation in company files and folders and sharing key documentation as required 
• Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period

QUALIFICATIONS AND EXPERIENCE 

• University degree or equivalent professional experience 
• Proficient in English (written and oral) 
• Preferably 8-10 years of progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement 
• Previous involvement in complex event operations, preferably at FIFA World Cup™ or Olympics scale or equivalent 
• Experience of working in International and US major events, preferably within a transport, venue or logistics planning capacity
• Demonstrated success in planning and delivering large-scale pedestrian movement or access operations and crowd management 
• Strong understanding of public safety, accessibility, and crowd dynamics
• Advanced skills in writing operational and readiness plans, and post event reporting
• Strong business acumen and transport language 
• Advanced working knowledge of Microsoft Office 365 software

The employees’ responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide for the Company may change over time as circumstances dictate.

TMS is proud to be an Equal Opportunity Employer (EOE).  We celebrate diversity and are committed to creating an inclusive environment for all employees.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.