Senior Membership Services Specialist
Nashville SC
Full-time
On-site
Nashville, Tennessee, United States
Department: Ticketing
Reports To: Senior Director of Premium & Membership Services
To be considered, please apply on our job board
Reports To: Senior Director of Premium & Membership Services
To be considered, please apply on our job board
About Nashville SC & Huntsville City FC
Nashville Soccer Cub competes in Major League Soccer and calls GEODIS Park home — the largest soccer-specific stadium in the league. Together with our MLS NEXT Pro affiliate, Huntsville City FC, we’re building an organization driven by passion, ambition, and community. We are proud to be 2025 Lamar Hunt U.S. Open Cup Champions and to continue growing a culture that celebrates authenticity, inclusivity, and teamwork — both on and off the field.
POSITION OVERVIEW:
POSITION OVERVIEW:
The Senior Membership Services Specialist is responsible for providing world-class customer service to Nashville SC Season Ticket Members. The Senior Membership Services Specialist will manage an assigned base of the Season Ticket Members and will be responsible for building strong relationships throughout the year to maximize renewals while delivering an extraordinary fan experience in addition to achieving assigned sales goals.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Build and maintain strong relationships with assigned Season Ticket Members, driving effective communication through phone calls, emails, face to face meetings, match visits, events and other various channels.
- Prioritize season ticket member retention and satisfaction as a liaison between the season ticket members and the club.
- Strive to achieve designated revenue goals each year through renewals, new business referrals, seat add-ons, relocations and upgrades.
- Assist in coordinating season ticket member events, customized member programs and additional season ticket benefits to continually increase customer loyalty.
- Execute various roles during Nashville SC home games to assist season ticket members and ensure a memorable experience for fans.
- Troubleshoot issues and concerns as they arise and determine appropriate solutions, often cross-collaborating with various internal departments to ensure resolution.
- Effectively utilize CRM to achieve account touchpoint goals, track and organize all member communications, pull appropriate reports, and stay up to date with tasks and opportunities.
- Manage member payment schedules and late payment collections, working closely with leadership to identify at-risk and delinquent accounts.
- Collaborate with the Ticket Operations team on all ticket related items, issues or concerns.
- Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members.
- Meet and exceed established monthly, quarterly and annual service & sales goals.
DESIRED QUALIFICATIONS:
- A minimum of two years of work experience in professional sports ticket sales and/or customer service.
- Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
- Proven track record at achieving and exceeding annual service and sales goals.
- The ability to work independently and demonstrate innovation and initiative.
- Exceptional attention to detail, problem solving ability, and ability to meet deadlines under pressure.
- Excellent interpersonal and communication skills.
- Ability to work flexible hours including evenings, weekends, and holidays as necessary.
- Working knowledge of Salesforce & Archtics preferred.
NO PHONE CALLS OR EMAILS, PLEASE. Thanks for your interest! Due to the volume of applications, we’re unable to respond to individual status inquiries. If selected to move forward, you’ll hear from our HR team at Nashville Soccer Club.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.