Ticket Operations Intern

Title: Ticket Operations Intern (For Academic Credit Only) – Tampa Bay Sun FC

Position Overview:

Tampa Bay Sun FC is seeking a highly motivated, detail-oriented, and analytically strong Ticket Operations Intern to support the club's ticketing functions throughout the 2027 Season. This internship is designed for current undergraduate or graduate students and must be completed for academic credit through an accredited college or university. This is a high-responsibility role within a fast-paced professional sports environment, best suited for candidates who take ownership of their work, think critically, and are eager to contribute to both revenue generation and the overall fan experience. This position requires availability for all Tampa Bay Sun FC home matches throughout the duration of the internship.

Key Responsibilities:

Assist with ticket inventory management, including scaling, holds, and allocations with a high level of accuracy

Provide timely and professional customer service to fans via phone, email, and in-person interactions

Help manage ticketing systems (SeatGeek/CRM platforms) and maintain clean, accurate data

Assist with group sales fulfillment and special event coordination

Support box office and digital ticketing operations, including mobile ticket troubleshooting

Collaborate with sales and marketing teams to support revenue-generating initiatives

Assist with tracking and reporting ticket sales data, including revenue, pricing, and inventory analysis

Support the execution of ticket sales campaigns, promotions, and special offers

Game Day Responsibilities:

Assist with box office setup and operations

Troubleshoot mobile ticketing issues and provide real-time solutions for fans

Support entry management, scanning, and premium seating areas

Deliver a high level of customer service in a fast-paced, high-demand environment

Qualifications:

Must be a current undergraduate or graduate student pursuing a degree in Sports Management, Business, Marketing, or a related field

Must be eligible to receive academic credit for the internship

Must be available to work all Tampa Bay Sun FC home matches

Demonstrated ability to manage details with a high degree of accuracy and accountability

Strong communication and interpersonal skills

Strong numerical and analytical skills, with the ability to confidently work with pricing, fees, and sales data

Proficiency in Microsoft Excel (basic formulas, data organization, and attention to accuracy required)

Demonstrated problem-solving ability and sound judgment in fast-paced, real-time situations

Ability to prioritize tasks and perform under pressure in a live event environment

Experience with SeatGeek or similar ticketing platforms is preferred

Prior experience in sports, ticketing, or live events is a plus, but not required

Candidates must demonstrate confidence working with numbers and the ability to make sound, real-time decisions that directly impact revenue and fan experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.