Ticket Sales Manager
Forward Madison FC
Full-time
On-site
Madison, Wisconsin, United States
Ticket Sales & Service, Professional Soccer, Manager
Forward Madison FC and USL W League Madison are looking for a proactive, personable, and motivated sales representative to drive revenue and growth for our clubs. The Ticket Sales Manager is responsible for increasing revenue for both Forward Madison FC and USL W League Madison through ticket sales, including season tickets, mini-plans, and group outings, with a focus on targeting small businesses.
Responsibilities:
- Sell and service season tickets, mini-plans, group outings, and single-game tickets for Forward Madison FC and USL W Madison
- In collaboration with the Ticket Sales department, develop and execute strategies and tactics to drive ticket sales from small businesses and community groups
- Service an assigned account list, including relationship management, renewal, and upsell
- To collaborate with management on sales strategies, scripting, and training
- Partner with the Marketing Department to develop and execute marketing initiatives, ticket offers, and theme nights in support of ticket sales
- Make a minimum of 60 sales calls/outbound touchpoints per day
- Regularly appear at club and community events (in person or virtual) to promote the team, sell season/single-game tickets, and engage with local organizations
- Maintain timely and accurate information in the CRM database and provide required activity and revenue reports to the Chief Revenue Officer
- Seek referrals on every call
- Participate in team sales training and sales development sessions
- Listed responsibilities, while demonstrative, are not complete or exclusive. Responsibilities may change and/or additional duties may be assigned at the discretion of management
Qualifications
- Bachelor’s degree or equivalent experience
- 1-3 years of previous sales experience, preferably in ticketing
- Excellent communication, time management, and problem-solving skills
- Comfort with making outbound phone calls in a professional and friendly manner in a sales-oriented office environment
- Ability to work well as part of a team toward achieving department and company goals, while maintaining focus on individual success
- Proficient digital literacy, including experience with typical office productivity software, apps, programs, and websites
- Proficiency with or ability to learn and master CRM platform and ticketing systems
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.