TITLE: Box Office Representative
DEPRTAMENT: Ticket Operations
REPORTS TO: Ticket Operations Manager
FLSA: Non-Exempt, Part-Time
WHAT SETS YOU APART
Orlando City SC & Orlando Pride is seeking hardworking, positive, and passionate individuals to work as Box Office Representatives for the upcoming season(s) at the Inter&Co Stadium. The Box Office Representative is a part-time/game day position and is responsible for selling tickets and providing exceptional customer service to the public at the stadium on event/game days. This position is hourly, and applicants must live in the Central Florida area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sell tickets to customers using the Ticketmaster software.
Provide exceptional customer service while processing ticket orders and/or solving ticket related issues.
Be prepared to answer general questions regarding seating, pricing, stadium policies, and event details.
Accurately process customer ticket orders.
Accurately balance cash drawer at the end of each shift.
Other duties as assigned.
QUALIFICATIONS
It’s never just a job at Orlando City SC & Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
Previous customer service and cash handling experience.
Computerized ticketing experience preferred.
Excellent customer service skills and ability to listen and communicate effectively.
Proven job reliability, dedication, strong work ethic and responsibility.
Ability to work independently and as a member of the team.
Ability to count money and make change accurately.
Ability to take and follow instructions in a high traffic environment.
Ability to attain and maintain SafeSport certification.
Ability to pass a background check.
Exceptional communications skills written and verbal.
Possess strong computer skills and be able to comprehend basic mathematics.
Available to work 15 events at the Inter&Co Stadium (roughly 1/3 of all stadium events - evenings, weekends, and holidays may apply).