Transport Client Services Guests – FIFA World Cup 26™ | All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles.  
• Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution.  
• Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules.  
• Ensure drivers understand movements, timings, and protocols.  
• Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules.  
• Ensure adherence to all transport policies, procedures, and bubble-to-bubble movement requirements.  
• Ensure Guest load zones remain available and properly managed.  
• Oversee stadium operations including load zones, vehicle flows, and parking for all client groups.  
• Manage transport crew at VIP hotels: scheduling, welfare, performance, and training.  
• Respond to operational issues and incidents quickly and effectively.  
• Ensure all transport signage and infrastructure is installed, functional, and maintained.  

• Support planning and preparation of operational guides, driver materials, and SOPs.  
• Participate in planning meetings; provide updates on staffing, fleet readiness, and risks.  
• Review and update daily schedules, fleet allocations, and reservations in internal systems.  
• Maintain accurate operational logs, reports, and metrics for internal dashboards.  
• Prepare incident reports, daily summaries, and escalation notes for the Client Services Manager.  
• Coordinate information flow between hotel, stadium, and HQ operations teams.  
• Support accreditation, onboarding, and training preparation for staff and drivers.  
• Participate in TOC/HQ shifts during tournament time as required.

Your Profile

• Bachelor’s degree in Transport Management, Logistics, Operations, Event Management, Hospitality, Business Administration, or a related field preferred.
• Equivalent professional experience in large-scale events, aviation/airport operations, hotel operations, public transport, mobility services, logistics, or fleet/bus management may be accepted in place of formal education.
• Strong knowledge of transportation systems, event operations, mobility planning, or live operations coordination.
• Understanding of safety protocols, access management, accreditation systems, or traffic management principles is an asset.
• Familiarity with large-scale sporting events, tournaments, or multi-venue operations is a plus.

• Experience working in transport operations, logistics, mobility, event operations, fleet or bus coordination, hotel operations, airport operations, or similar fast-paced service environments.
• Background in client services, customer support, dispatching, control room operations, or live event coordination is highly beneficial.
• Experience supervising staff, volunteers, drivers, or operational teams is an advantage.
• Demonstrated ability to manage time-sensitive operations, resolve issues under pressure, and communicate effectively with a wide range of stakeholders.
• Prior involvement in major events (sporting, entertainment, government, convention centers, festivals) strongly preferred.

• Fluent in English. Spanish and/or French proficiency is a plus
• Fluent in English.
• Spanish and/or French proficiency is a strong advantage given the tri-host nature of the tournament (USA–Canada–Mexico).
• Additional languages spoken by global client groups are a plus.

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project).
• Comfortable working with planning software, mobility dashboards, and online collaboration tools.
• Ability to quickly learn and operate specialized tournament transport systems such as the Transport Management Module (TMM), IFES, fleet tracking dashboards, or command-center communication tools.
• Experience with ticketing, scheduling, dispatching, or CRM-style tools is an advantage.

Equal Opportunities